Last updated: 1 March 2026
KopaFlow ("we", "our", "us") is operated by Gantalect, a company registered in Zambia. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform and services. Please read this policy carefully. If you disagree with its terms, please discontinue use of our platform.
We collect information you provide directly, including: name, email address, phone number, company name, and job title when you register or contact us. We also collect usage data (pages visited, features used, session duration), device information (browser type, operating system, IP address), and payment data processed through third-party processors. We do not store full payment card numbers.
We use your information to: provide, maintain, and improve our services; process transactions and send related information; send administrative communications and product updates; respond to your comments and questions; monitor and analyse usage patterns; detect and prevent fraudulent transactions; and comply with legal obligations under Zambian and applicable international law.
We do not sell your personal data. We may share data with: service providers acting on our behalf (e.g., cloud hosting, email delivery) under strict data processing agreements; professional advisers (lawyers, accountants) bound by confidentiality; law enforcement or regulatory authorities when required by law; and successor entities in the event of a merger or acquisition, with notice to you.
We retain personal data for as long as your account is active or as needed to provide services. You may request deletion of your account at any time. We may retain certain data after account closure to comply with legal obligations, resolve disputes, or enforce our agreements.
Depending on your jurisdiction, you may have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data; object to or restrict processing; and data portability. To exercise these rights, contact us at [email protected].
We implement industry-standard security measures including TLS encryption for data in transit, AES-256 encryption for data at rest, regular security audits, and role-based access controls. No method of transmission over the internet is 100% secure; we cannot guarantee absolute security.
We use cookies and similar tracking technologies. See our Cookie Policy for details. You can control cookies through your browser settings.
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "last updated" date. Your continued use of our services after changes constitutes acceptance.
For privacy-related questions, contact us at [email protected] or by mail at: Gantalect, Lusaka, Zambia.